Privacy Policy
Effective October 9, 2026
CEAC Holdings LLC ("CEAC Holdings", "we", "us") provides an AI phone receptionist to small service businesses (our "clients"). This policy explains what information we handle, why, and the choices you have.
Information we handle
From our clients (the business owners who subscribe to our service):
- Business details: name, services, hours, service area and similar setup information.
- Contact details: name, email address and mobile phone number.
- Billing is handled by our payment processor; we do not receive or store card numbers.
From people who call our clients:
- The caller's phone number and, where given, their name and the details of their request.
- Call audio where our client has chosen to record calls, and a transcript and summary of the call.
- Appointment details where a call results in a booking.
How we use it
- To answer calls on our clients' behalf, book appointments and transfer urgent calls.
- To notify our clients about calls we answered for them, including by text message to clients who opt in (see our SMS Terms).
- To operate, secure and improve our service, and to provide support.
We do not sell personal information.
Text messaging
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Service providers
We use service providers to run our service: telephone and text message carriers, a voice AI platform, cloud hosting and storage, email, calendar integrations our clients connect, and payment processing. They process information only to provide their services to us. The text messaging commitments above apply to them as well.
Retention
We keep information for as long as the client's account is active and as needed to provide the service, meet legal obligations and resolve disputes. A client may request an export or deletion of their data by contacting us.
Security
Each client's data is kept separate from every other client's, access is restricted to what is needed to run the service, and data is encrypted in transit.
Your choices
- Reply STOP to any text message to stop receiving them.
- To ask about, correct or delete information we hold about you, email support@ceacholdings.com. If you called one of our clients, you may also contact that business directly.
Children
Our service is offered to businesses and is not directed to children under 13.
Changes
If we change this policy, we will post the new version here with a new effective date.
Contact
CEAC Holdings LLC
support@ceacholdings.com